We’ve grouped together the most frequently asked questions for ROCK ISLAND Experience VANUATU! If your question is not covered below please feel free to touch base with our Customer Service team by emailing firstname.lastname@example.org
Who runs ROCK ISLAND Vanuatu?
ROCK ISLAND VANUATU is run by TourismHQ (www.TourismHQ.com). TourismHQ is a New Zealand registered travel company which founded New Zealand’s first Fiji festival getaway with ‘BlueSky FIJI’ in 2012.
Is there an age restriction for ROCK ISLAND Vanuatu?
Yes, ROCK ISLAND VANUATU is an 18+ experience. No exceptions.
What is included in the packages?
All packages include flights, accommodation, transfers and daily resort breakfasts plus our massive line up of entertainment, activities, beach sports and additional unique experiences.
What is not included in the packages?
Packages do not include the likes of additional meals, drinks, travel insurance and additional activities.
Do I need a passport?
Yes, also ensure that there is also at least six months until expiry from the date of your return to New Zealand.
Do I need a visa for Vanuatu?
NZ citizens are automatically issued tourist visas when you arrive in Vanuatu.
Where do we fly from?
Auckland International Airport.
Do I need travel insurance?
Most definitely! Travel Insurance can cover a range of unforeseen instances that affect travel, such as medical expenses, trip postponement, trip delay or baggage delays, just to name a few!
How do I book?
You can secure your spot with a $50pp deposit @ www.rockislandvanuatu.com, following payment of this deposit you will receive an email with the option to pay upfront or opt into a monthly payment plan.
What payment methods are there?
All payments for security purposes are transacted by credit or debit card. Failure to make timely payments may result in cancellation of your reservation. We provide a seven day window of lenience for payments to go through. The system will try to deduct the instalment once every 24hours from the due date, for 7 days. A default fee of $2.00 is incurred for each failed attempt to cover transaction fees.
Can I change the details of those traveling with me?
We provide the ability to change your name, or those travelling with you free of charge up until six weeks out from departure. Past this date each change will incur a $100pp fee. Absolutely no changes can be made within 30 days of departure.
What currency and payment methods are available in Vanuatu?
All transactions on the island will be in Vanuatu Vatu (VUV). While at the resort you can charge your expenses back to your room and pay this amount via card or with VUV cash.
What fee’s should I know about?
Airport Fees: Nil, we have this all covered in your package cost.
Additional Taxes: Nil, we have this all covered in your package cost.
Name change fees: Free of charge until six weeks out from departure, following this changes will incur a $100pp fee.
Card Fees: 2.8% is added on all credit and debit card transactions.
Environmental fee: The resort charges a mandatory $2 NZD environmental fee on departure.
Payment Plan Fee: A 9% admin fee is added for those opting to pay their balance on a monthly basis.
Cancellation Fees: In order for us to deliver such great deals and commitments with suppliers we are unable to reimburse you. Depending on your circumstances your travel insurance may cover you!
Is there a fee for checked luggage with the airline?
Our flights for ROCK ISLAND Experience VANUATU include standard check-in and carry-on luggage. Please refer to the Air Vanuatu website for more information on standard luggage allowances.
Are hotel deposits required?
The resort will tab a refundable damage/security deposit that is collected at check-in and returned if there is no damage to your room. This is done at the time of check-in with a card or if paying in cash a NZD$500 cash bond.
What are drink prices like at the Resort?
Beers start from 600vt (NZD$7.90)
Spirits start from 800vt (NZD$10.60)
Soft drinks start from 300vt (NZD$3.90)
The Resort also offers happy hour at numerous times through out the week
What happens if I am late in paying an instalment?
Failure to make timely payments may result in cancellation of your reservation. We provide a seven day window of lenience for payments to go through.
Can I extend my trip?
Please email email@example.com and we can advise.
Can I transfer my reservation to someone else?
In most cases, yes, you may transfer your reservation to someone else, free of charge, up until six weeks out from the trip you can do this online by signing into your account.
After this time the cost will be $100pp per change, up until 30 days prior, and all name change requests will need to be submitted in writing to firstname.lastname@example.org.
Does ROCK ISLAND Experience supply chaperones, can we do our own thing?
TourismHQ views its travellers (all 18+) as responsible adults and just like booking with your local travel agent ROCK ISLAND VANUATU is your trip so you’re more than welcome to disappear on your own adventure. The wristbands you’ll be given will provide you access into the resort at any time during our stay.
With that freedom we won’t be chasing you like school teachers, if you go M.I.A… as Mum says “you’re old enough and ugly enough now” – it’s your trip, enjoy!
How do we get from the airport to the resort?
Unless you opt out, we’ve got this all sorted for you just rock up to Auckland airport and be ready for the time of your life!
Can I plug in my electrical equipment?
Vanuatu has the same electrical outlets and power supply as in Australia and New Zealand. If you can get it onto the island you can plug it in.
Where can I find the Terms & Conditions?
You can view our Terms & Conditions here.
If there’s a question not answered above please feel free to touch base with our Customer Service team by emailing email@example.com.
We’ve grouped together the most frequently asked questions for the ROCK ISLAND If your question is not covered below please feel free to touch base with our Customer Service team by emailing firstname.lastname@example.org